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Building The Dream Workforce Would you like for your Team to "take ownership?" Discover how to get your Team Members to care as much about your business as you do! "Building The Dream Workforce" will help you make good people great - and great people even better! - 251 Page Book $20.00 + S&H |
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Build Your Customer Service Dream Team! Are you able to recruit – and retain – great employees? Do your Team Members care as much about your business as you do? Do they “take ownership” of your Customer Service strategies? Do you have a Customer Service strategy? What do you need to do to get everyone on your Team to “buy in?” Your organization will thrive when everyone has a true passion for serving your Customers – Both External and Internal! This DVD covers important topics in Mark Mayberry’s book and will help you put “Shazzam” into your workplace. 48 minute DVD of Mark on stage. - $49.95 + S&H |
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Build Your Customer Service Dream Team! Are you able to recruit – and retain – great employees? Do your Team Members care as much about your business as you do? Do they “take ownership” of your Customer Service strategies? Do you have a Customer Service strategy? What do you need to do to get everyone on your Team to “buy in?” Your organization will thrive when everyone has a true passion for serving your Customers – Both External and Internal! This Audio CD covers important topics in Mark Mayberry’s book and will help you put “Shazzam” into your workplace. 27 minute audio CD - $20.00 + S&H |
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Shazam!" Nudges
Live! 4 Audio CDs - $49.95 + S&H |
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"Eight Steps to Better Customer Service!" Doug Smart interviews Mark about his 8-step "Service With Shazam" formula. This formula will delight your Customers - and your Team Members! Audio CD - $20 + S&H |
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"Ultimate Customer Service" A 30-minute audio CD with Mark and Christine Corelli. This audio CD will give you great ideas and show you how to make your Customers' experience even better! Audio CD - $20 + S&H |
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Team Strategies For "Service With Shazzam" John Schallert interviews Mark on this 30-minute audio CD. Mark discusses ways to get your Team Members to take ownership on delivering great Customer Service! Audio CD - $20 + S&H |
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"Wake Up And Smell
The Competition!" Great ideas, skills, real world stories and wisdom on sales, leadership, management, communication, and career success. Corelli draws on a wealth of applicable examples and hands-on experience. Printed Book - $20.00 + S&H |
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THE 9 SUPER SIMPLE
STEPS
TO ENTREPRENEURIAL SUCCESS Why is success seemingly so easy for some and so elusive for others? Are some people just born to be successful? Is there some mysterious trait that people share, or are they just lucky? This book will answer these questions, and unlock the secret to your success. Printed Book - $20.00 + S&H |
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450
Low-Cost/No-Cost Strategies for recognizing, rewarding & retaining
good people This is a breakthrough book on a hot topic! It contains hundreds of low cost/no cost ideas for rewarding and recognizing good performance as well as building fun into your organization. Many of the suggestions have been used before; others are new, but are currently being successfully implemented in organizations of all kinds throughout North America. You can apply the ideas in this book immediately and with confidence. Printed Book - $15.00 + S&H |
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Hiring
Top Performers: 350 Great Interview Questions For People Who
Need People Ideal for businesses of all sizes, in all industries, this book offers 350 sample interview questions in eight categories to help you get the information needed to make sound and defensible hiring decisions. It’s written in clear language and offers practical guidance to anyone responsible for screening, interviewing and hiring. Printed Book - $15.00 + S&H |
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